EdgeLine – Privacy Policy

Last Updated: June 2026

1. Introduction

At EdgeLine (“we”, “our”, “us”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, request a quotation, place an order, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

EdgeLine is a supplier of custom-made glass products, including but not limited to:

  • Custom Cut Glass
  • Mirrors
  • Kitchen Splashbacks
  • Shower & Bath Screens
  • Glass Balustrades
  • Table Top Glass
  • Double Glazed Units (DGUs)
  • Triple Glazed Units (TGUs)

For any privacy-related enquiries, please contact us through the details provided on our website.

3. Information We Collect

Depending on how you use our website and services, we may collect:

Personal Information

  • Name
  • Email address
  • Telephone number
  • Delivery address
  • Billing address
  • Postcode

Order & Enquiry Information

  • Product selections
  • Measurements
  • Specifications
  • Uploaded drawings
  • Uploaded images
  • Additional notes submitted through forms

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Pages visited
  • Referral source

Analytics Information

Where enabled, we may collect website performance and visitor information through analytics tools such as Google Analytics.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries
  • Provide quotations
  • Process orders
  • Arrange deliveries
  • Communicate regarding products and services
  • Provide customer support
  • Improve our website and services
  • Detect fraud or misuse
  • Meet legal and regulatory obligations

We only use personal information where we have a lawful basis to do so.

5. Marketing Communications

EdgeLine does not sell personal information to third parties.

Where you have provided consent, we may contact you regarding:

  • Quotations
  • Orders
  • Relevant products or services
  • Follow-up enquiries

You may request to stop receiving marketing communications at any time.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

Cookies may be used to:

  • Remember preferences
  • Improve website functionality
  • Measure website traffic
  • Analyse visitor behaviour

You can control cookies through your browser settings.

Please refer to our Cookie Policy for further information.

7. How We Store Your Information

We take reasonable steps to protect personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Alteration
  • Disclosure

Information may be stored securely through:

  • Website hosting providers
  • Email systems
  • Customer enquiry systems
  • Cloud-based business tools

While we take appropriate security measures, no online transmission or storage method can be guaranteed to be completely secure.

8. Sharing Information

We may share information where necessary with trusted third parties involved in providing our services, including:

  • Manufacturers
  • Delivery providers
  • Installation providers
  • Professional advisers
  • Technology providers
  • Payment providers (where applicable)

Information is only shared where reasonably necessary for business operations.

We do not sell personal information to third parties.

9. Third-Party Services

Our website may contain links to third-party websites or services.

EdgeLine is not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any third-party websites they visit.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the nature of the information.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict certain processing activities
  • Object to certain uses of information
  • Request transfer of your information where applicable

Requests will be considered in accordance with applicable legal requirements.

12. Children’s Privacy

EdgeLine’s services are intended for adults and businesses.

We do not knowingly collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate consent, we will take reasonable steps to remove it.

13. Changes to This Policy

EdgeLine may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised date.

We encourage users to review this policy periodically.

14. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact EdgeLine using the contact details provided on our website.

If you are not satisfied with how your information has been handled, you may have the right to raise concerns with the Information Commissioner’s Office (ICO).

Website: www.edgelineglaze.co.uk